- 1. Dun & Bradstreet's term dictionary
- 2 Information on Dun & Bradstreet's products/services
- 3 How does DBAI work?
- 4 Regarding INFORMA D&B's contract
- 5 Customer Service Department
1.1.1 What is Dun & Bradstreet's Worlwide Network (WWN)?
WWN is a unique alliance between Dun & Bradstreet and other leader business information providers around the world. The customers of Informa D&B can access to global business information using that network, which combines the highest quality standards and DUNSRight quality process certificates while benefiting from local experience and knowledge.
The local partner of the WWN for Spain, Portugal and Colombia is Informa D&B, leader in business, financial and B2B marketing information global solutions in Spain and Portugal.
The alliance between the main providers of business information around the world also allows the development of other global solutions to satisfy all your information needs.
Dun & Bradstreet's Worlwide Network (WWN) brand is a symbol of participation in the alliance, which helps the customers make their business decisions confidently.
The D-U-N-S® Number is a unique nine-digit identification sequence that provides unique identification of single business entities while linking corporate family structures together.
The WWN links the D-U-N-S® Numbers of parent companies, subsidiaries, headquarters and branches of all the members of a corporate family around the world. Used by the world's most influential organisations, it is recognized, recommended and required by more than 200 global companies, industry and trade associations, including the United Nations, the US Federal Government, the Australian Government and the EU Commission.
Click here to request the D-U-N-S® Number of your company for free
1.2.2 What is the value of the D-U-N-S® Number?
In the current global economy, the D-U-N-S® Number has become the standard to track companies globally. By adding the D-U-N-S® Number to your global marketing, risk and purchase lists, you can use the information you already have and turn it into valuable information for your decision-making process. Combining your company's internal data with the information provided by Informa D&B and the WWN, as well as other data in the market, you can create an added-value information source within your own organisation.
In risk management, the D-U-N-S® Number can link a customer's files to their parent companies to have a better global risk perspective of a unique corporate family. This knowledge of the corporate structure helps prioritise debt collection efforts and manage credit limits in a smarter way.
In marketing databases applications, the assignment of D-U-N-S® Numbers allows the customers to use demographic information provided by Informa D&B and the WWN to create profiles of their client portfolio, identify the best of them and thus create a suitable profile to locate twin companies with the same features.
In purchase management, the D-U-N-S® Number enables a better knowledge of your suppliers, helping you identify duplicate records and providing information on linkages of your suppliers' corporate families. This knowledge will help you improve your bargaining power, cut costs outside the purchase process and reduce the number of duplicate suppliers globally.
For companies with an e-commerce strategy, the D-U-N-S® Number can be used to identify suppliers, business partners and customers. Any companies that want to be recognised as credible online services providers can use their D-U-N-S® Number as an identifier, allowing their potential customers to verify their credentials before initiating a business relationship.
1.2.3 How is a D-U-N-S® Number assigned?
The D-U-N-S® Number is assigned locally by Informa D&B in Spain and by the companies that are part of the D&B WWN in every country. When a company is first entered into the business information Dun & Bradstreet Data Cloud (Data Cloud), Informa D&B assigns that company a nine-digit number that is unique and cannot be assigned to any other company, entity or business.
Each number has a control digit that avoids its duplication. When a number is assigned to a company, it will remain its number even if the company stops its activity or changes any of its legal characteristics.
1.2.4 How is a D-U-N-S® Number obtained?
Obtaining Dun & Bradstreet's D-U-N-S® Number is completely free for your company and will help your customers and suppliers to get in business with you. Some providers even require it from their customers. The D-U-N-S® Number is a nine-digit code assigned by Informa D&B to identify each company. However, D-U-N-S® Numbers will not be assigned to general departments in the same location (i.e. R&D department) or to points of sale outside the company (i.e. vending machines).
To obtain your company's D-U-N-S® Number, please contact our Customer Service Department.
1.2.5 How can the D-U-N-S® Number help in your business?
Including the D-U-N-S® Number in your databases will help you:
1.2.6 Who uses the D-U-N-S® Number?
D&B Rating is a guide that helps you to quickly and easily determine the financial strength and risk level of commercial transactions with a company. It has two main components: Financial Capacity and Risk Indicator.
The Financial Strength Indicator evaluates a company's financial productivity and is based on the financial data/figures available (updated at a specific moment).
In the event that the balance sheet is available, the equity constitutes the base made of a number and a letter, for example, 5A.
If there are no available balance-sheets, the total assets or the paid-up capital for the evaluation will be consulted. It is defined by a number and a double letter, for instance 5AA.
| Financial Strength | Euros | ||
| Net Worth | Paid-up Capital | From | To |
| 5A | 5AA | 50,000,000 | |
| 4A | 4AA | 25,000,000 | 49,999,999 |
| 3A | 3AA | 10,000,000 | 24,999,999 |
| 2A | 2AA | 2,000,000 | 9,999,999 |
| 1A | 1AA | 1,000,000 | 1,999,999 |
| A | AA | 500,000 | 999,999 |
| B | BB | 250,000 | 499,999 |
| C | CC | 150,000 | 249,999 |
| D | DD | 100,000 | 149,999 |
| E | EE | 50,000 | 99,999 |
| F | FF | 25,000 | 49,999 |
| G | GG | 10,000 | 24,999 |
| H | HH | 9,999 | |
| N | Negative Equity When the company has a negative equity after deducting the material assets. |
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| OR | Undetermined When there is no Equity or Paid-up Capital available. |
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| NB | New Business When the company has been created recently (less than a year ago). |
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| NQ | Cessation of Activity When the company has ceased its activity. |
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Dun & Bradstreet's Failure Score is based in the D&B Score (Failure Risk):
The D&B Score is calculated for companies in more than 20 European countries. It uses up to 22 different criteria and they are used as simple multiplying entities within a specific algorithm with the corresponding assessment. The result is reflected in a 1 to 100 scale in the D&B Score. With subsequent analysis, the specific classes are calculated for Dun & Bradstreet's Risk Indicators.
| Risk Indicator | Risk level | Key |
| 1 | Minimal Risk | You can engage in business transactions with the company. If necessary, long-term payment conditions can be offered |
| 2 | Low Risk | You can engage in business transactions. |
| 3 | Slightly above average risk | You can engage in business transactions but follow the evolution of the company closely. |
| 4 | High Risk | Before extending credit, take safety measures, such as personal guarantees. |
| - | Insufficient information to assign Rating | There is no record of the company's business activity. |
The calculation formulas of the D&B Score are updated periodically in order to adapt it to any changes in the economic environment. This task is carried out by the designed partner of the D&B WWN in each country (Informa D&B in Spain), so that it takes the most out of the knowledge of the local economy. Thus, both the D&B Score and the other predictive indicators are calculated considering the peculiarities of each local market.
Informa D&B's rating has been marked as level 1 according to Dun & Bradstreet's rating standards, which is the highest rating available.
The last update of the calculation formulas in the D&B Score for Spain was carried out on 23 June 2017.The update of these formulas is reflected both in the reports obtained through DBAI and in other products marketed by Informa D&B in Spain, as well as in follow-up news. When a D&B Score calculation formula is updated for any country, all products of that country that include a D&B Score will be affected by the update. For instance, if the D&B Score in Italy is updated, the change will be reflected both in reports on Italian companies and in the follow-up news for companies in that country.
1.3.2 Which are the variables used in the D&B Rating model?The model that calculates Informa D&B's rating is based in two sub-systems:
The elements taken into account to obtain the rating are divided in 4 areas:
The information provided by these elements is valued and added with a risk indicator, the rating, which measures the likelihood of a company ceasing its business activity.
In the statistical analysis model, a point assignation mechanism is chosen, where each variable considered as relevant provides, divided by stretches, a predefined scoring.
In the intelligence system model, the experience of more than 20 years in the information market in Spain is used to grant scores to companies according to multiple variables.
1.3.3 Additional InformationTo request additional information please do not hesitate to contact INFORMA's Customer Service on +34 900 176 076.
The D&B Score is an indicator based on a scale from 1 to 100 that predicts the likelihood of a company to cease operations without paying all creditors over the next 12 months. A company with a score of 1 will have a very high risk whereas a company with a score of 100 will have a minimum risk of failure. That score is based on an algorithm developed using state-of-the-art statistical techniques and considering the information provided by all the companies registered in the WWN's Data Cloud for each country.
1.4.2 How is the D&B Score calculated for Spain?The D&B Score is a percentile that measures company risk in the Spanish Data Lake, where 1 represents companies with a higher probability to cease business and 100 represents the lowest. For example, when a company has a score of 10, this indicates that 90% of the remaining companies in the Spanish Data Lake have a lower chance of cessation.
The D&B Rating provides an indication of creditworthiness based on the D&B Score. The rating is divided in two parts:
A D&B Rating of 2A 3 indicates that a company has an equity between 2,000,000 and 9,999,999 euros and slightly above average cessation risk
1.4.3 What is included in a report's Sector comparison section: D&B Rating and D&B Score?If there are enough data to calculate it, in this section you will receive:
If there are not enough data available to perform the calculation or the requested company's Score must be eliminated (for instance, if the parent company has a rating of 4), it shows the sectorial comparison values, but not on a graph.
1.4.4 Are all companies taken into account for the Sector comparison: D&B Rating and D&B Score?All companies except for those newly established or ceased (as in these cases it cannot show a significant indicator of financial strength) are considered for the sectorial comparison.
1.4.5 Why is it necessary to improve the D&B Score periodically?It is necessary to review the D&B Score's calculation method from time to time in order to maintain its predictability. This review entails adapting the formula to the local economy situation, so the D&B Score accurately reflects reality and remains useful over time.
INFORMA is responsible for performing this review in Spain. Internationally, each local member of the WWN is responsible for maintaining and renewing the formula to calculate the D&B Score of their market.
The credit appraisal offered by Informa D&B establishes the maximum business credit recommendation to be granted in the short-term, understanding that the company, in normal circumstances, would be able to pay it before the expiry date with the resources generated with its ordinary activity.
This figure can be between 0 and 6,000,000 euros, the latter being the maximum limit according to caution and systematic information update criteria.
Any credit recommendation issued by INFORMA is automatically calculated according to the risk of cessation determined by INFORMA.
In order to calculate the credit limit, the following factors are taken into account:
Dun & Bradstreet's maximum credit appraisal is not comparable to a bank credit or loan. Banks can usually offer higher loans because they tend to have much more detailed information.
The Paydex Score is a numerical indicator that rates the payment performance of a company from 0 to 100. A business that normally pays its bills on time upon the agreed terms on the contract will have a higher Paydex Score and those that pay more slowly will have a lower Paydex Score. For example, a Paydex of 80 means that a company pays its invoices promptly. A Paydex of 20 means that it makes its payments up to 120 days beyond terms and a Paydex of 100 means that it pays its invoices in advance. Payment information is derived from the experiences of current payments that feed INFORMA's databases as well as the databases of the other companies in the WWN thanks to the Dun-Trade ® program.
| D&B PAYDEX Score | Payment Behaviour |
| 90+ | Advanced / Discount |
| 80 | Prompt |
| 70 | 15 days in arrears |
| 50 | 30 days in arrears |
| 40 | 60 days in arrears |
| 30 | 90 days in arrears |
| 20 | 120 days in arrears |
| UN | Not available |
A payment experience is the sum of all the pending invoices in a specific date, which means that it can be the sum of two invoices but also of more than 1000 invoices. Investigations give as a result an average of approximately 7 open unpaid invoices. The pending invoices are constantly uploaded so that they are available online in the Dun-Trade ® program to help determine the average payment behaviour of a company in the following 12 months. Contact your agent in INFORMA or the customer service department if you wish to participate in the Dun-Trade ® program.
1.6.3 When is the Experiences' Analysis graph not shown in the Payment Information Section of the reports?The graph is always available if there is at least 1 payment experience (= 7 open invoices on average).
1.6.4 When is the company's payment evolution graph not shown in the 'Payment comparison within the sector' section?In DBAI reports, the payment evolution graph is only shown when there are, at least, 1 to 3 payment experiences available (1 payment experience = 7 open invoices on average).
1.6.5 What information is included in the following section: Payment Comparison within the Sector?This section provides information about a company's payment behaviour compared to the overall sector's payment behaviour. The sector's payment behaviour is based on companies of which INFORMA has payment experiences' information.
If payment experiences/Paydex for the requested company and sector are available in INFORMA's Data Lake, the graph includes the company's and industry's tendency in terms of payment behaviour for a period of up to 24 months.
If there are no Dun & Bradstreet payment experiences/rates available for the requested company but only for the sector data, the graph will only include the payment trend section of the selected company and the information box will only include the payment behaviour/payment rate in the industry.
The Dun-Trade® program is an information exchange between Informa D&B and the participating company about the payment performance that company's clients, free of charge and fully confidential for both parties.
INFORMA uses the information to include the payment experiences of the participant companies' clients in the Data Lake, in a statistical way and without linking the client to the participating company, to improve the quality of the information provided in the market in its business reports.
The WWN has been collaborating with thousands of participants in the United States and Europe for more than 30 years, sharing payment experiences for the benefit of the corporate community in general and of our clients in particular.
International reports in DBAI are categorised in 8 fare zones, depending on the geographical area of the requested company:
If you want to check the details of the countries included in each fare zone, click here
You can find the content details of the new Business Reports by product level in this document.
2.1.2 How can I save a report?The following are the three ways to save the new DBAI reports:
Besides saving the whole report in HTML or PDF format, you can choose individual sections to save or print.
2.1.3 What is the best way to print reports?To print the full report with the best format for printing and reading, select the option 'Printer Friendly' located at the top of the report.
To print only specific sections select the option 'Customised Save/Print'.
Select the e-mail button at the top of the report and this will create a version of the report that can be sent by e-mail to multiple e-mail addresses at once.
2.1.5 How can I browse through a DBAI report?For an overview of a report you can use the buttons Hide All/Show All, at the top of the report. This will allow you to see the Reports' section headings, which will help you navigate the document. You can merely open the sections that are interesting for you or close them once you finish, focusing on one section at a time. To go back to the top of the report, simply select the 'up' arrow to quickly return to the 'Identification and Summary' section.
2.1.6 What information is included in the 'Identification and Summary' section?The 'Identification and Summary' section contains key information about the requested company, such as business identification data and a summary of all critical (risk) information.
It includes full contact details of the company (main business address and the registered address), the legal structure, risk assessment (including D&B Rating, D&B Score (Cessation Risk) and Maximum Credit Appraisal), and if there is available information related to the parent company, affiliates, subsidiaries, financial data... When available, it also shows the company's website address. Many of these details are hyperlinks that direct you to the corresponding sections of the report.
Lastly, it also includes the latest update date of the report.
2.1.7 What information is included in the Risk Assessment section?This section shows a series of graphs and images that will help you to better understand and read the D&B Rating, D&B's Maximum Credit, the D&B Score and D&B Paydex.
2.1.8 What information is included in the Legal Incidents - Summary section?In the Legal Incidents section - DETAILS section, you can see at once all legal incidents that directly affect the company. It allows you to easily switch to legal events-details to find out more information about:
There is also available information on RAI: a link to a specific record of Spanish protested bills (the cost is not included in the new business reports).
2.1.9 What information is included in the Data section of My e-Portfolio?In the Data section of My e-Portfolio you will find a comparison between the current level of some key indicators (Risk Indicator, Failure Risk (Failure Score), Credit Limit...) and the level they had when the report was requested for the first time, as well as the trend indicators that would allow you to check at a glance the evolution of the consulted company.
In addition, this section includes your reference number, the credit limit that you grant to the company and the report reference.
2.1.10 What information is included in the Sector Comparison section: D&B Rating and D&B Score?As the name suggests, the Sector Comparison Section: D&B Rating and D&B Score features a comparison between the indicators of the consulted company and the average indicators of the sector to which it belongs.
Thanks to this section, it is possible to see the cessation probability and financial strength of a company in context, compared to other companies in the same business. It also allows you to assess the risk associated with establishing business relationships with certain industries.
2.1.11 What information is included in the Payment Information section?This section contains all the information related to payments of the requested company. This information is provided by the participants of the Dun-Trade ® program, thanks to which we can know the payment behaviour of the consulted company.
For further information on the Dun-Trade® program, please check question 1.7 Dun-Trade® program
2.1.12 What information is included in the 'Payment comparison within the sector' section?In the 'Payment comparison within the sector' section, you will find a graph that compares the Paydex evolution of the consulted company with the evolution of the average of its industry.
In addition, there is a table with the deviation of the sector's average expressed in quartiles, so that it is possible to determine how the consulted company pays in relation with its sector.
2.1.13 What information is included in the Legal Incidents - Details section?This section shows more in-depth data than the information shown in the Legal Incidents summary section. The information is divided into two main groups:
Within these groups, you will find detailed information about lawsuits filed against a company, including the date and the type of claim, the claimed amount, state of the claim and the plaintiff's name.
This section helps you evaluate the importance of the company's current managers, for example, looking at other companies to which they are currently linked. You can also see for how long they have held the different positions to evaluate their level of experience.
This section may include the following details:
The report breaks down first-level managers in the Main Administrators, Directors and Accounts' Auditor section. This section shows up to 28 directors for any given company.
2.1.14.2 What is the meaning of 'Appointment Date' in the Main Administrators, Directors and Account's Auditor section?It shows the appointment dates of the directors listed, showing them just as Informa D&B receives the information from the Mercantile Register. Please note that the data come from the following sources: BORME (Official Gazette of the Mercantile Register), press clippings and other sources.
Based on data from Informa D&B's Data Lake for companies located in Spain, in this section you will find information about the ownership of the requested company.
This section may include the following information:
This section is important because it provides insight about who owns the company, so that you can more clearly assess any conflict of interest, increase the exposure or potential sale prospects. It includes the following data (depending on the country):
In addition to the immediate parent company, the Domestic Ultimate and Global Ultimate are also shown (if any). It also shows the exact size of the corporate family tree. This product is made with the cooperation of the companies in the WWN worldwide. These companies provide all the necessary information to link a business to other businesses. The result is the global reach family trees, in which great consistency in international data must be highlighted.
The family tree allows you to fully understand the size of the consulted company and the potential for cross-selling or increased risk of exposure.
2.1.17 What information is included in the Subsidiaries' section?The Subsidiaries' section of the reports shows up to 50 direct branches owned 100% by the requested company. If there are more than 50, the total number of subsidiaries is mentioned, but only the top 50 branches in Informa D&B's Data Lake and the WWN's database are shown. For a complete list of branches or additional information about corporate links, simply click on the link below to view/purchase the Corporate Family Tree or contact your INFORMA consultant or our Customer Service department.
This section is important because it allows you to assess the scope and size of a business, and if you need more information you may purchase the corporate family tree, which will provide more details about the ownership, potential exposure risk, sales possibility to potential customers and any conflict of interest.
All information available for Dun & Bradstreet will be shown in the Minority Shares section. The following data are included, but differ depending on the country:
This section will find up to 50 minority shares.
All information available to Dun & Bradstreet regarding the branches is shown in the new reports. The data are not comprehensive.
This includes the following, if available (it may differ depending on the country):
This section shows up to 50 branches. If there are more than 50, the total number of branches is mentioned, but only the top 50 branches in INFORMA's Data Lake are shown. If you wish to complete the whole list of branches and obtain additional information on corporate linkages, which include branches, simply click on a link below to view/purchase the Corporate Family Tree, contact your consultant at INFORMA or our Customer Service department.
In this section you will find relevant information regarding Registration (Registration (Registration profile), Capital, Foreign Subsidiary (if any), Trade Name and Trademarks.
The Registration Profile section contains, for instance, the legal form, the creation date, the registration date, the registered office and registration details.
In the Capital section, you will find details on the issued capital and the paid-up capital.
In the Foreign Subsidiary, you will receive, if possible: identification data, the company's name, country and the headquarters' D-U-N-S Number of the requested company.
2.1.21 What information is included in the History section?In this section you will find information related to a company's development since its creation. Every event will appear in chronological order starting with the most recent ones. The details in this section include, for instance, the founder's name or previous business names and/or addresses that date back to 12 months or more.
2.1.22 What is included in the Operations section of the new reports?This section provides all relevant details for the description of the company's business. In the Spanish companies' reports, you will obtain the primary and secondary SIC code information, etc., together with brief descriptions. In addition, a detailed description of the activity will also be shown if available, including details such as the number of employees, structure, import/export indicators, etc.
It is the 1972 code of Standard Industrial Classification (SIC).
Each business may have up to 5 secondary codes and 1 primary code. The basic code is an 8-digit numeric code. In Dun & Bradstreet's products you will see an 8-digit or 4-digit code.
The CNAE-09 Code is a classification of economic activities developed according to the terms covered in the implementation regulation of the CNAE Rev.2. The purpose of this classification is to establish ranks in economic activities that can be used:
Since it is a national activity classification, you will find this code in all Spanish reports about Spanish companies obtained through DBAI. International reports will show each country's activity classification code in addition to the SIC code, which is used worldwide to classify economic activities.
This section provides existing bank data of the selected company. You will find bank data, the state, city, address and office number of the bank (it may differ depending on the country).
2.1.24 What information is included in the Press Reports section?This section contains newspaper clippings of articles about the requested company. In addition to the text of the article, it also provides the date and publication in which it was published.
2.1.25 What information is included in the Financial Summary section?As indicated in the title of the section, it contains a summary of financial data available in Informa D&B's Data Lake for the consulted company. In the event that the company published their balance sheets, this section would cover a period of up to 3 years (Standard Report) and up to 5 years (Comprehensive Report). In the event that the company did not release any financial information, this section includes researched key data, such as sales and number of employees (if available). In this section you will find financial data from either balance sheets or investigations.
2.1.26 What information do the Balance Sheet and Profit and Loss Account sections cover?The complete balance sheet and profit and loss account will be shown by default. The position in which these are displayed ultimately depends on how the company delivered their financial data. Regardless of the accounting standard used by the company, balance sheets and profit and loss accounts in the reports are shown based on the Spanish Business Standard code (HGB).
2.1.27 What do Key Financial Ratios of standard Spanish companies mean?Key Financial Ratios help you identify irregularities in the current and future potential situation of the company, showing the changes over time (trend analysis). With the new design of the reports, if this information is available it will be displayed as follows for any standard Spanish company:
| PROFITABILITY | FINANCIAL SITUATION | ASSETS' USEFULNESS | EMPLOYEES |
|---|---|---|---|
| Operating Margin (%) | Treasury | Stock Rotation (X) | Invest. Capital / Employee |
| Financial Profitability | Technical Solvency | Collection periods(days) | Sales / Employee |
| Return on Equity(%) | Fixed Assets / Equity | Assets Turnover | Profit / Employee |
| Economic profitability | Indebtedness | Working Capital Turnover | Average salary(employee) |
| Current liabilities / Stock (%) | Creditors / Sales (days) |
Depending on the kind of report, this section can show different growth rates for a period of up to 4 years. This way, you will receive the growth rate of values such as sales, profit, number of employees, etc. and you will be able to check the values of previous years at a glance (for instance, % growth in 2011 compared to 2010, 2010 compared to 2009, etc.).
2.1.29 What information is included in the Auditors' Opinion section?The Auditors' Opinion section presents the results of audits carried out in the company over the past four years; the company or professional in charge of the audit is also mentioned.
2.1.30 What is the Investigation and Support section for?INFORMA's business reports include the latest updated information available. If you need further information on something specific, you can request an investigation in the Information and Support section.
No. There are some countries that are not available through DBAI and it is not possible to request online information on them.
If you need information of a company located in any of the following countries, you can contact the Customer Service department by phone at + 34 900 176 076 or by e-mail: customerservice@informa.es
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Besides the reports on specific companies, you can also access to the information you need on some specific countries through DBAI. Those Country Risk Reports provide a perspective of the risk in establishing business relations with a specific country.
There are two types of Country Risk reports:
Country Risk Reports can be requested in 3 different ways:
Note: due to the international character of these reports, they are only available in English. Country Risk reports are available in HTML format while Special Country Risk Reports are only available in PDF format. In order to open PDF documents, you will need to install Adobe Acrobat Reader. The software is available to download for free on: www.adobe.com.
You can request an investigation for a specific business if:
For investigations on European companies, you can request the following priority: Urgent/E-mail: You will receive the report within 2 or 3 working days, with a supplement in units.
Investigated reports have the format of a Standard Report.
2.4.2 How will I receive the investigated report?Investigated reports are delivered by default in the 'My reports' section in the 'My Portfolio' menu, and they are also sent via e-mail. That is why it is so important that we have your updated e-mail address. Reports are stored in 'My Reports' for 30 days.
The e-mail address that we use to deliver investigated reports is the one in the 'User Profile' section inside 'My profile' menu.
If you wish to change the chosen delivery method for your investigated reports, you can do so in the 'User Preferences' page under 'My Profile' menu.
2.4.3 What is the cost of an investigation?Informa D&B is constantly collecting data with the aim of offering our clients immediate available information. Our Score & Rating algorithms are programmed to work dynamically whenever new data is received or when certain data ages to a point where it may impact decision-making regarding a company. Keeping that in mind, the cost of an investigation depends on both the type of report and the delivery time you request. Under certain circumstances you can request a free investigation (this is always clearly stated on the report). The 'urgent' delivery of any investigation will always have an extra charge.
2.4.4 Why can't I see the existing information on this company without requesting an investigation?This situation can occur because Informa D&B's Data Lake has registered an incident called 'STOP DISTRIBUTION' for the requested company. There are many reasons why this might happen, all of which stemming from our commitment to deliver complete, accurate and verified data. As an information provider, we are also subject to supervision by data protection officials, which may impact our ability to immediately deliver data.
If you have found yourself in this situation, you can contact us to confirm whether the incident has been solved and how much time will it take us to make the data available again.
2.4.5 Why is it necessary to include additional information when requesting an investigation?The more information you provide when requesting an investigation, the better the chances for us to locate the business and obtain the information you need. Telephone numbers, official identification numbers (CIF/NIF), line of business and directors' names are particularly helpful.
In the event that the business was identified but the information we delivered is not enough to cover your needs, please let us know which specific data you need us to review.
Oftentimes, business shareholders may obtain information about planned changes which are not yet common knowledge, such as changes in director positions. If you want to verify a specific piece of information or need further information that is not usually included in our reports, then please use the comment fields to elaborate on your specific needs. This will enable us to be more helpful in your decision making.
2.4.6 What kind of additional information do I need to provide when requesting an investigation?The more information you provide the higher the likelihood for us to deliver the information you need.
A comment such as 'Please review the contents of the report' could be considered a routine data check.
Specific questions or comments such as 'Expansion plans of this brand in Hill St. Birmingham, UK' or 'Check if they are in the process of merging with XXX company', allow us to ask specific questions and will probably allow us to provide more precise answers.
2.4.7 How long does it take for an investigation to be delivered?Informa D&B always aims to fulfil your requests as fast as possible because we are well aware of the importance of data in decision making. However, the service speed depends on two major factors:
Below is a list of the estimated delivery periods by country (working days):
| COUNTRY | NORMAL | URGENT | COUNTRY | NORMAL | URGENT |
| AFRICA | ASIA PACIFIC REGION | ||||
| ALGERIA | 6-10 | N/A | ADMIRALTY ISLANDS | 5-7 | N/A |
| ANGOLA | 6-10 | N/A | AFGHANISTAN | 6-10 | N/A |
| BENIN | 6-10 | N/A | AUSTRALIA | 5-7 | N/A |
| BOTSWANA | 5 | 3 | BANGLADESH | 14 | N/A |
| BURKINA FASO | 6-10 | N/A | BHUTAN | 14 | N/A |
| BURUNDI | 6-10 | N/A | BRUNEI | 7-10 | N/A |
| CAMEROON | 6-10 | N/A | CAMBODIA | 7-10 | N/A |
| CAPE VERDE | 6-10 | N/A | CAROLINE ISLANDS | 5-7 | N/A |
| CENTRAL AFRICAN REPUBLIC | 6-10 | N/A | CHINA | 7 | N/A |
| CHAD | 6-10 | N/A | CHRISTMAS ISLAND | 5-7 | N/A |
| COMOROS | 6-10 | N/A | COOK ISLANDS | 5-7 | N/A |
| CONGO | 6-10 | N/A | FIJI | 5-7 | N/A |
| DEMOCRATIC REPUBLIC OF CONGO | 6-10 | N/A | FRENCH POLYNESIA | 5-7 | 5 |
| DJIBOUTI | 6-10 | N/A | GUAM | 5-7 | N/A |
| EGYPT | 6-10 | N/A | HONG KONG | 7 | N/A |
| EQUATORIAL GUINEA | 6-10 | N/A | INDIA | 10-14 | N/A |
| ERITREA | 6-10 | N/A | INDONESIA | 10-14 | N/A |
| ETHIOPIA | 6-10 | N/A | JAPAN | 5 | N/A |
| GABON | 6-10 | N/A | KIRIBATI | 5-7 | N/A |
| GAMBIA | 6-10 | N/A | KOREA REPUBLIC | 7 | N/A |
| GHANA | 6-10 | N/A | LAOS | 7-10 | N/A |
| GUINEA | 6-10 | N/A | MACAU | 10-14 | N/A |
| GUINEA-BISSAU | 6-10 | N/A | MALAYSIA | 7 | N/A |
| CÔTE D'IVOIRE | 6-10 | N/A | MALDIVES | 14 | N/A |
| KENYA | 6-10 | N/A | MARSHALL ISLANDS | 5-7 | N/A |
| LESOTHO | 5 | 3 | FEDERATED STATES OF MICRONESIA | 5-7 | N/A |
| LIBERIA | 6-10 | N/A | MIDWAY ISLANDS | 5-7 | N/A |
| LIBYA | 6-10 | N/A | MYANMAR | 7-10 | N/A |
| MADAGASCAR | 6-10 | N/A | NAURU | 5-7 | N/A |
| MALAWI | 6-10 | N/A | NEPAL | 14 | N/A |
| MALI | 6-10 | N/A | NEW CALEDONIA | 15 | 10 |
| MAURITANIA | 6-10 | N/A | NEW ZEALAND | 5-7 | N/A |
| MAURITIUS | 6-10 | N/A | NORFOLK ISLAND | 5-7 | N/A |
| MOROCCO | 6-10 | N/A | MARIANA ISLANDS | 5-7 | N/A |
| MOZAMBIQUE | 6-10 | N/A | PAKISTAN | 14 | N/A |
| NAMIBIA | 5 | 3 | PAPUA NEW GUINEA | 5-7 | N/A |
| NIGER | 6-10 | N/A | PHILIPPINES | 5-7 | N/A |
| NIGERIA | 6-10 | N/A | SAMOA | 5-7 | N/A |
| REUNION ISLAND | 3 | 2 | AMERICAN SAMOA | 5-7 | N/A |
| RWANDA | 6-10 | N/A | SINGAPORE | 7 | N/A |
| SAO TOMÉ AND PRINCIPE | 6-10 | N/A | SOLOMON ISLANDS | N/A | |
| SENEGAL | 6-10 | N/A | SRI LANKA | 14 | N/A |
| SEYCHELLES | 6-10 | N/A | TAIWAN | 7 | N/A |
| SIERRA LEONE | 6-10 | N/A | THAILAND | 10-14 | N/A |
| SOMALIA | 6-10 | N/A | TOKELAU | 5-7 | N/A |
| SOUTH AFRICA | 5 | 3 | TONGA | 5-7 | N/A |
| SAINT HELENA | 6-10 | N/A | TUVALU | 5-7 | N/A |
| SUDAN | 6-10 | N/A | VANUATU | 5-7 | N/A |
| SWAZILAND | 5 | 3 | VIETNAM | 10-14 | N/A |
| TANZANIA | 6-10 | N/A | WAKE ISLAND | 5-7 | N/A |
| TOGO | 6-10 | N/A | MIDDLE EAST | ||
| TUNISIA | 6-10 | N/A | BAHRAIN | 6-10 | N/A |
| UGANDA | 6-10 | N/A | IRAN | 6-10 | N/A |
| ZAMBIA | 6-10 | N/A | IRAQ | 6-10 | N/A |
| ZIMBABWE | 5 | 3 | ISRAEL | 11 | N/A |
| EUROPE | JORDAN | 6-10 | N/A | ||
| ALBANIA | 4 | N/A | KUWAIT | 6-10 | N/A |
| ANDORRA | 2 | N/A | LEBANON | 6-10 | N/A |
| ARMENIA | 4 | N/A | OMAN | 6-10 | N/A |
| AUSTRIA | 3 | N/A | QATAR | 6-10 | N/A |
| AZERBAIJAN | 4 | N/A | SAUDI ARABIA | 6-10 | N/A |
| BELARUS | 4 | N/A | SYRIA | 6-10 | N/A |
| BELGIUM | 3 | N/A | UNITED ARAB EMIRATES | 6-10 | N/A |
| BOSNIA-HERZEGOVINA | 4 | N/A | YEMEN | 6-10 | N/A |
| BULGARIA | 4 | N/A | LATIN AMERICA | ||
| CROATIA | 4 | N/A | ANGUILLA | 5 | N/A |
| CYPRUS | 5 | N/A | ANTIGUA AND BARBUDA | 5 | N/A |
| CZECH REPUBLIC | 5 | 3 | ARGENTINA | 5 | N/A |
| DENMARK | 3 | N/A | ARUBA | 5 | N/A |
| ESTONIA | 4 | N/A | BAHAMAS | 5 | N/A |
| FAROE ISLANDS | 3 | N/A | BARBADOS | 5 | N/A |
| FINLAND | 3 | 2 | BELIZE | 5 | N/A |
| FRANCE | 3 | 2 | BERMUDA | 5 | N/A |
| GEORGIA | 7-8 | N/A | BOLIVIA | 5 | N/A |
| GERMANY | 3 | N/A | BRAZIL | 5 | N/A |
| GIBRALTAR | 4 | N/A | CAYMAN ISLANDS | 5 | N/A |
| GREECE | 4 | N/A | CHILE | 5 | N/A |
| GREENLAND | 3 | N/A | COLOMBIA | 5 | N/A |
| HUNGARY | 5 | 3 | COSTA RICA | 5 | N/A |
| ICELAND | 4 | N/A | DOMINICA | 5 | N/A |
| IRELAND | 3-5 | N/A | DOMINICAN REPUBLIC | 5 | N/A |
| ITALY | 2-5 | N/A | ECUADOR | 5 | N/A |
| KAZAKHSTAN | 4 | N/A | EL SALVADOR | 5 | N/A |
| KYRGYZSTAN | 4 | N/A | FALKLAND ISLANDS (MALVINES) | 6-10 | N/A |
| LATVIA | 4 | N/A | FRENCH GUIANA | 3 | 2 |
| LIECHTENSTEIN | 3 | N/A | GRANADA | 5 | N/A |
| LITHUANIA | 4 | N/A | GUADELOUPE | 3 | 2 |
| LUXEMBOURG | 3 | N/A | GUATEMALA | 5 | N/A |
| MACEDONIA | 4 | N/A | GUYANA | 5 | N/A |
| MALTA | 4 | N/A | HAITI | 5 | N/A |
| MOLDAVIA | 4 | N/A | HONDURAS | 5 | N/A |
| MONACO | 3 | 2 | JAMAICA | 5 | N/A |
| THE NETHERLANDS | 3 | N/A | MARTINIQUE | 3 | 2 |
| NORWAY | 1-2 | N/A | MEXICO | 5-7 | N/A |
| POLAND | 5 | 3 | MONTSERRAT | 5 | N/A |
| PORTUGAL | 2 | N/A | NETHERLANDS ANTILLES | 5 | N/A |
| ROMANIA | 4 | N/A | NICARAGUA | 5 | N/A |
| RUSSIA | 4 | N/A | PANAMA | 5 | N/A |
| SAN MARINO | 2-5 | N/A | PARAGUAY | 5 | N/A |
| SERBIA AND MONTENEGRO | 4 | N/A | PERU | 7 | N/A |
| SLOVAKIA | 5 | 3 | SAINT KITTS AND NEVIS | 5 | N/A |
| SLOVENIA | 4 | N/A | SAINT LUCIA | 5 | N/A |
| SPAIN | 2 | N/A | SAINT VINCENT | 5 | N/A |
| SWEDEN | 3 | N/A | SURINAME | 5 | N/A |
| SWITZERLAND | 3 | N/A | TRINIDAD AND TOBAGO | 5 | N/A |
| TAJIKISTAN | 4 | N/A | TURKS AND CAICOS ISLANDS | 5 | N/A |
| TURKEY | 4 | N/A | URUGUAY | 5 | N/A |
| CYPRUS, REPUBLIC OF TURKEY | 4 | N/A | VENEZUELA | 5 | N/A |
| TURKMENISTAN | 4 | N/A | BRITISH VIRGIN ISLANDS | 5 | N/A |
| UKRAINE | 4 | N/A | NORTH AMERICA | ||
| UNITED KINGDOM | 3-5 | N/A | CANADA | 7-10 | 3 |
| UZBEKISTAN | 4 | N/A | UNITED STATES | 5-7 | N/A |
When a business investigation is requested, a new page titled 'Investigation Confirmation' is displayed. This page provides:
By default, the updated report will be e-mailed to the addresses provided in the 'User Profile' page. This report will also be stored in 'My Reports' for 30 days (this section can be found inside the 'My Portfolio' menu).
If you need to know the status of a pending investigation, contact us and please indicate the Investigation Reference Number provided on the 'Investigation Confirmation' page.
When the Monitoring Service is activated, the notifications on a business' changes will be sent by e-mail, which will help you manage them and receive them on the user's preferred option.
You can manage the monitoring news from DBAI / e-Portfolio in order to exploit the full potential of the information gathered:
'My News' shows all the monitoring news delivered to all users under your subscriber number, while 'Latest Updates' shows the changes that have been specifically delivered to your User ID.
Both pages work the same way:
Please note that they disappear from the screen, but they are not really deleted, so you can see them again by selecting 'View All My Hidden News'.
2.5.3 How can I delete Monitoring News? Automatically. Monitoring news are automatically deleted 1 month after the delivery date. 2.5.4 What happens if I decide to hide a piece of news? Can I see it again?You can choose to hide a piece of news in 'Latest Updates', in the 'Monitoring News' tab that is in the Company's details, as it is shown below.
News will only be hidden by user ID. Any other user with your subscription number will keep seeing them in 'My monitoring'. Hidden news are not deleted and can be shown again if desired by selecting 'See all hidden news' or 'See my hidden news' from the drop-down lists at the top of these pages.
2.5.5 What kind of information will I find in 'My Monitoring'?In 'My Monitoring' module inside 'My Portfolio' tab, you will be able to search companies for which the Monitoring Service has to be renewed in X months or all the companies for which the Monitoring Service has been activated.
For each company being monitored you will have the following information available:
Monitoring service: it indicates which are the Monitoring Service modules of which you receive notifications. It can be modified clicking on the link or in the 'My Information' tab of each company. The modules from which you can receive information are the following:
Note: The system does not allow multiple users to update the same cases, even though they get access at the same time. If a user makes a selection of cases and another user makes the same selection at the same time, the user that clicks first on 'Accept' will cancel the other one's possibility to make the same operation.
If you exit the page without clicking on 'Accept', the changes will not be saved.
2.5.6 Can I review or change the actions already taken in the Monitoring Renewal screen?Yes. The 'My Monitoring' page that appears in the drop-down menu 'My Portfolio' allows you to 'review companies with monitoring service'. Select this option to see the records that have already been processed.
You can correct your actions up to one day before the expiry date of each Monitoring record.
2.5.7 Why is the total from 'Latest Updates' and 'My Monitoring News' different?'My Monitoring' shows all the monitoring news delivered to all users under your subscriber number, while the 'Latest Updates' will only show changes that have been especially delivered to your User ID.
The easiest way to cancel the online Monitoring Service is through the 'My Monitoring' page (see 2.5.5) or by accessing the 'Details of the Company' page of the company that you do not want to monitor anymore, and click on the 'My Information' tab.
Once in that page, you will be able to check that in the 'Change the options of the Monitoring Service' section there is a new option called 'Cancel Monitoring' or 'Cancel Monitoring and Premium', where you will be able to select 'Cancel immediately', in which case the Monitoring Service will be immediately cancelled or select 'do not renew Premium Service' on the date stated.
If you click on 'Cancel immediately', a new window will be opened with detailed information about this cancellation.
After confirming the cancellation of the Monitoring, the 'My Information' page will be updated and show the confirmation of the cancellation and the corresponding date.
Cancelling the Monitoring Service entails the following:
Please note that:
Deleting a company from e-Portfolio does not have the same meaning and results as cancelling the Monitoring.
Cancelling the Monitoring means that the monitoring period for a company has come to an end, but the record of that company will still appear on e-Portfolio.
A deletion entails the total disappearance of a company from the e-Portfolio. In order to delete a company from your e-Portfolio, it cannot have the monitoring service activated.
To avoid accidental deletion of a company, the deletion option is only available when a business does not have the Monitoring or Premium Service activated.
If you want to delete a business with the monitoring service activated, you will need to cancel the monitoring service first and then delete it.
To delete a company from your e-Portfolio, you need to access the 'Details of the Company' page of that business and click on 'My Information' tab.
The 'Requested products' section offers the option to 'Delete all references of this business from my e-Portfolio'. You need to tick that box. After that, you will need to confirm the deletion process and the company will be immediately deleted from your e-Portfolio.
Please keep in mind that the report requests without Monitoring Service will be automatically deleted 13 months after the date of the last request.
2.5.10 What are the consequences of cancelling the Independent Monitoring?Cancelling the Monitoring Service before the end of the 12-month pre-paid period has the following consequences:
If you want to continue receiving notifications of changes until the 12-month period ends, but you do not want to renew the Monitoring for the following 12 months, then you will have to wait until 2 months before the renewal date and then cancel the Monitoring registration in 'Automatic renewals' page.
Cancelling the Premium Monitoring before the end of the 12-month pre-paid period has the following consequences:
If you want to continue receiving notifications of changes and accessing to the free reports until the 12-month period is up, but you do not want to renew the Monitoring Service for the 12 following months, then you will have to wait until 2 months before the renewal date and then cancel the Monitoring registration in the 'Automatic renewals' page.
2.5.12 Why can't I delete a specific company from my e-Portfolio?To avoid accidental deletion of a company, the deletion option is only available when a business does not have the Monitoring or Premium Service activated.
If you want to delete a business with the monitoring service activated, you will need to cancel the monitoring service first and then delete it.
2.5.13 How can I reduce the number of companies in my e-Portfolio? Why can't I find some companies in my e-Portfolio?You may be interested in removing old businesses from your e-Portfolio to keep it updated. That is why there are features that allow you to:
In most cases, when you request the deletion of a business, it is deleted immediately. If you have requested a report or cancelled the monitoring service on the same day, the deletion of the company can take up to 2 hours. Companies are then marked for deletion and will disappear from your e-Portfolio.
2.5.15 e-Alerte-Alert is a service that is activated by default when a report with no Premium Service is requested. In the 12 months following the request of the report, you will receive a message in your e-mail that will notify that there has been a change in the consulted company.
e-Alert notifications are used to keep track of a company that has been consulted. These notices will warn you that there has been a change, but it will not give you any details, so if you want to delve into those changes you will have to request the report for that company again.
You can cancel the e-Alert service in the 'Details of the Company' page of the company that you want to delete and click on the 'My Information' tab.
In the 'Requested products' section, there is an option called 'Cancel e-Alert service' with a box you must tick. By doing that, you will stop receiving this company's changes notifications.
The Premium Service allows you to check an updated copy of the requested report (comprehensive, standard or compact) any time you want during 12 months at no extra cost.
When you activate the Premium service, the Monitoring Service is activated simultaneously.
The free access to the report will be for the same purchased report level. If you need to consult a higher-level report, only the price difference between the products will be charged. Once you request a higher information level, this level will be activated by default for the Premium service.
2.6.2 How is the Premium Service activated?The Premium Service is activated in the Reports request page by choosing 'Add to the Premium Service for the next 12 months' in your e-Portfolio options.
If you request 'Monitoring without Report', the Premium Service will not be activated, and if you want to gain access to it you will need to request a report later on.
If you have already requested a report for a company before activating the Premium Service, you will need to request a new report and activate the Premium Service.
2.6.3 How do I know when my Premium service expires?Your Premium service expires when the Monitoring Service for that company expires. The registration date can be checked in the 'My information' section, located in the 'Company Details' page, and the expiry date can be found in the 'Monitored Companies' page.
Our Monitoring Service is programmed to automatically renew all monitored companies unless the service is cancelled before the renewal date comes up.
2.6.4 Can I request a higher level of information within the Premium Service?Yes. For instance, if you have activated the Premium service for a Compact Report, you can request a Standard or Comprehensive Report and the price difference between the two reports will be charged on your account. A higher information level request can be made at any time throughout the period that a business has the Premium Service activated, and it will be valid until the expiry date of the Monitoring Service for that company.
No. There are some Services/Products that are not available in some countries.
You can find the areas, countries, availability and prices detailed in the document below, so you can check which countries are included in each area, which products are available in each country and what is their price.
Download Availability and price of Dun & Bradstreet's Services/Products
We kindly ask you to please keep your personal data updated. In order to do so, please follow the following instructions:
Click on 'My Profile' in DBAI's tool bar, located at the top of the page. You will find 'User profile' and 'User preferences'. 'User profile' contains the user's and their company's details, as well as the e-mail address. Please keep this field updated in order to receive notifications correctly.
'User preferences' allows you to modify your preferences regarding Informa D&B's information, such as notifications, products references, Premium Service, etc.
In order to obtain the best results on your searches, please read the following tips and recommendations:
The search result can generate a list of companies with more than one page, so please check if the result you are looking for is included in one of the pages.
3.2.2 Why does the search results page show company names that are really different from the name I am looking for?Our search process is complex and uses a range of information that may not be displayed on screen. For instance, we try to match the name you provide, not just with registered business names, but also with trading styles, acronyms and former business names in our database.
However, it is possible that the search results do not provide the result you are looking for. If that happens, please try another search with different criteria which may produce a more effective result, such as the Tax Identification Code, the D-U-N-S number or telephone number.
3.2.3 Why can't I find a match for the business I am looking for?There are a number of reasons that may explain this:
Choose the country from the alphabetical list on the search engine.
Then enter the search criteria:
- Once you have introduced your criteria, click 'Send' to start the search.
- Select the company in the 'Search Results' page, click on the name of the company and a Product Request page will be displayed.
- In the Product Request page, please verify that you have selected the correct company (free of charge) by checking the following details:
- Once you have checked that it is actually the correct company, please select the product that you need from the list and then click on 'Request'.
3.3.2 What happens if there are several report requests for the same company in DBAI in the same day?If several Business Reports on the same company are requested in a 24-hour period, you will only be charged once for the most complete report.
e-Portfolio is an innovative concept developed by Dun & Bradstreet that allows you to control all requests in DBAI in a user-friendly way. This is the first step towards a comprehensive portfolio management solution. e-Portfolio provides two key advantages:
e-Portfolio offers special benefits:
- If you purchase a report and have the Premium service activated, you will be able to see the updated version for the next 12 months at any time and at no extra cost (Premium).
- Presentation of the overall risk of your client/supplier portfolio as well as risk trends (with respect to Premium cases).
- All your transactions in DBAI —business reports, Monitoring Systems and e-Alert records— are displayed by user in a central summary. This portfolio can be easily viewed and analysed using several criteria on the database:
The graph always shows updated information from companies with the Premium service activated. It is updated as the changes become effective, and it also reflects on new companies with the Premium service when they are added to your e-Portfolio.
3.4.4 What is the quickest way to find a company in my e-Portfolio?The easiest way to find companies in the e-Portfolio is through the option 'Search in my e-Portfolio' in the 'My Portfolio' drop-down menu.
The Search screen allows you to find a specific company or a group of companies with a certain type of features according to the selected criteria.
Companies are sorted alphabetically by default. If you want to sort the list using other criteria, you just have to click on the column title.
3.4.6 How can I be sure that the risk exposure information I have on my e-Portfolio clients is completely updated?e-Portfolio will display completely updated information on all the companies in your portfolio that have the Premium service (Report + Monitoring). So if you want to have access to the updated information of your clients, it is necessary to activate the Premium service for each of the companies that you are interested in. The following will be available for each company:
Access the search page on 'My e-Portfolio' by selecting the 'Search on my e-Portfolio' option (located in the menu 'My Portfolio').
After that, open the 'By recent monitoring news' menu and choose 'Rating' on the 'Type of Change' menu.
If you do not select any additional search criteria in other sections, the list that is displayed as a search result will show all businesses in your portfolio with the Monitoring Service enabled and for which you have received a notification about a change in their risk evaluation (favourable or unfavourable) within the specified time span.
3.4.8 How can I obtain a list of all the high-risk companies in my e-Portfolio?Access the search page on 'My e-Portfolio' by selecting the 'Search on my e-Portfolio' option (located in the menu 'My Portfolio').
Then select the '4 (High Risk)' option from the drop-down menu in the 'Current Risk' field. Make sure that there are no other previous search criteria and click on submit.
The search result list includes all the companies in your e-Portfolio with a 4 Risk Indicator and Premium Service.
Note: Searches on risk or current risk trends are only executed on companies with Premium service, since it allows unlimited and on-going access to updated information.
3.4.9 How can I know what companies are no longer operational?Access the search page of 'My e-Portfolio' by selecting the 'Search on my e-Portfolio' option (located at the menu 'My Portfolio'). The 'By Risk Indicator' search section should appear expanded.
Please enter the following search criteria:
The search result list includes all the companies in your e-Portfolio with Premium Service that were active at the time of the initial search but that have gone out of business now. The Premium Service allows unlimited access to updated information, such as the current risk evaluation.
In order to access to this area of DBAI, click on 'My Portfolio', which is located on the upper-right corner of the menu bar. In this section you can find:
* Online reports: if you request an updated report and it is available, it will be automatically moved to 'My Reports' and stay there for 1 to 7 days, depending on your 'User Preferences'.
* Investigated reports: if you have requested a report that needs an update, the updated version will be saved in 'My Reports' as soon as it is received. Investigated reports are saved for 30 days.
Messages stored here are related to User ID, so only information requested by the User ID holder used to log in DBAI will be there.
3.5.2 How can I see the reports that have been delivered through 'My Reports'?In order to see a report that has been saved in 'My Reports', please click on the name of the product in the 'Requested Product' column. This operation will open the report, allowing you to print it or save it in your PC.
If you want to see a different type of report from a company that is already in your list, follow these steps:
The messages on 'My Reports' are sorted by date by default. If you want to sort them out using other criteria, please click on the corresponding heading in the yellow bar.
By clicking on the 'View' drop-down menu in the top right corner, you will be able to make special selections. The menu offers the possibility to select investigated reports or online reports.
3.5.4 How can I delete the online or investigated reports from 'My Reports'?Our agreement with Dun & Bradstreet mentions INFORMA's commitment to not sell Dun & Bradstreet's products to clients in other countries, which is why the content is only available in Spanish.
However, all the reports requested through DBAI Link can be translated into other languages. Most of the reports from European countries are available online in French, Dutch, German, Italian, Spanish, and Portuguese. If you need the translation of a report that has no translation available online, you can request it at an additional cost by contacting the Customer Service Department.
You can contact our customer service department in Spain via
Telephone: +34 900 176 076
Email: customerservice@informa.es
Other contact details:
Informa D&B
Customer Service
Avda. de la Industria, 32
28108 Alcobendas (Madrid)
